IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q16: Which layer of the OSI model deals with routing?
Application
Data Link
Transport
Session
Network
Q17: Which tool in Windows shows system logs?
Event Viewer
Disk Management
Device Manager
Task Manager
Registry Editor
Q18: What is the typical voltage of a desktop power supply?
3.3V
110V
12V
220V
5V
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