IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q19: What does escalation mean in IT support?
Restarting a system
Closing a ticket
Assigning an IP
Moving an issue to higher expertise
Installing updates
Q20: Which metric measures time taken to resolve an issue?
MTTR
Latency
MTBF
SLA
Uptime
Q21: What is the main function of a firewall?
Control network traffic
Assign IP addresses
Monitor CPU usage
Encrypt emails
Compress files
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