IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q22: Which command lists files in Linux?
cd
ls
dir
pwd
cp
Q23: Which technology allows secure remote desktop connections?
FTP
RDP
VNC
SSH
Telnet
Q24: Which protocol is used to assign IP addresses automatically?
FTP
SNMP
DHCP
DNS
SMTP
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