IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q148: Which type of attack involves sending fraudulent emails?
DoS
SQL injection
Brute force
Phishing
MITM
Q149: What does 'chmod 755 file.sh' do in Linux?
Compresses file
Sets read/execute for all, write for owner
Encrypts file
Deletes file
Moves file
Q150: What is a Service Level Agreement (SLA)?
Backup schedule
Contract on service expectations
Patch update
Software license
Firewall rule
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