IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q154: Which metric measures time taken to resolve an issue?
MTTR
Uptime
MTBF
Latency
SLA
Q155: What is the purpose of sudo in Linux?
Create users
Execute commands as superuser
Restart system
Check disk space
Start services
Q156: What is a Service Level Agreement (SLA)?
Contract on service expectations
Firewall rule
Patch update
Software license
Backup schedule
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