IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q157: Which technology allows secure remote desktop connections?
Telnet
SSH
VNC
RDP
FTP
Q158: Which port is used by SSH by default?
443
22
110
25
23
Q159: What is a Service Level Agreement (SLA)?
Backup schedule
Contract on service expectations
Patch update
Firewall rule
Software license
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