IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q160: What is the first step of ITIL incident management?
Resolve ticket
Close ticket
Restart system
Escalate issue
Identify the incident
Q161: Which virtualization software is open-source?
Hyper-V
VirtualBox
Parallels
Citrix
VMware Workstation
Q162: Which tool is commonly used for ticketing in IT Support?
Git
Jira
Excel
Slack
Zoom
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