IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q175: Which metric measures time taken to resolve an issue?
SLA
MTBF
MTTR
Uptime
Latency
Q176: What is the loopback IP address?
10.0.0.1
0.0.0.0
192.168.1.1
255.255.255.0
127.0.0.1
Q177: Which device stores BIOS?
CPU
ROM chip
Cache
Hard disk
RAM
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