IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q172: Which device stores BIOS?
ROM chip
Cache
RAM
CPU
Hard disk
Q173: Which Windows shortcut opens Task Manager?
Ctrl + Alt + T
Ctrl + Shift + D
Ctrl + Shift + Esc
Ctrl + S
Alt + Tab
Q174: Which tool is commonly used for ticketing in IT Support?
Slack
Excel
Git
Zoom
Jira
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Feb 23, 2026
