IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q169: Which layer of the OSI model deals with routing?
Session
Data Link
Network
Transport
Application
Q170: Which device stores BIOS?
CPU
Cache
RAM
ROM chip
Hard disk
Q171: Which tool in Windows shows system logs?
Disk Management
Registry Editor
Task Manager
Device Manager
Event Viewer
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