IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q166: Which metric measures time taken to resolve an issue?
MTTR
SLA
Latency
Uptime
MTBF
Q167: Which technology allows secure remote desktop connections?
Telnet
RDP
FTP
SSH
VNC
Q168: Which RAID level provides only striping with no redundancy?
RAID 1
RAID 0
RAID 10
RAID 5
RAID 6
Latest News
Central Secretariat Officer at NAEB is the National.
Feb 23, 2026
