IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q202: Which tool is commonly used for ticketing in IT Support?
Excel
Jira
Git
Slack
Zoom
Q203: What is the purpose of two-factor authentication?
Reduce bandwidth
Encrypt disks
Backup data
Increase login security
Speed up boot time
Q204: Which Windows shortcut opens Task Manager?
Ctrl + S
Ctrl + Shift + Esc
Ctrl + Alt + T
Alt + Tab
Ctrl + Shift + D
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