IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q208: Which port is used by SSH by default?
110
22
25
23
443
Q209: What is Group Policy used for?
Encrypt emails
Scan malware
Install software
Manage user and computer settings
Assign IP addresses
Q210: Which layer of the OSI model deals with routing?
Session
Network
Transport
Data Link
Application
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Feb 23, 2026
