IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q211: What is a Service Level Agreement (SLA)?
Patch update
Firewall rule
Software license
Contract on service expectations
Backup schedule
Q212: Which type of attack involves sending fraudulent emails?
SQL injection
Brute force
DoS
MITM
Phishing
Q213: Which port is used by SSH by default?
23
110
25
443
22
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Feb 23, 2026
