IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q214: What is the main function of a firewall?
Compress files
Monitor CPU usage
Assign IP addresses
Encrypt emails
Control network traffic
Q215: What is the first step of ITIL incident management?
Close ticket
Resolve ticket
Identify the incident
Restart system
Escalate issue
Q216: Which protocol is used to assign IP addresses automatically?
SMTP
SNMP
DNS
FTP
DHCP
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