IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q238: Which metric measures time taken to resolve an issue?
MTBF
Uptime
Latency
SLA
MTTR
Q239: What does 'chmod 755 file.sh' do in Linux?
Deletes file
Encrypts file
Sets read/execute for all, write for owner
Moves file
Compresses file
Q240: Which device stores BIOS?
ROM chip
CPU
Cache
RAM
Hard disk
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