IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q244: Which port is used by SSH by default?
443
110
25
23
22
Q245: What is the purpose of two-factor authentication?
Speed up boot time
Increase login security
Encrypt disks
Backup data
Reduce bandwidth
Q246: Which tool is commonly used for ticketing in IT Support?
Jira
Git
Slack
Zoom
Excel
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Feb 23, 2026
