IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q247: What is the first step of ITIL incident management?
Restart system
Resolve ticket
Escalate issue
Identify the incident
Close ticket
Q248: Which port is used by SSH by default?
110
22
443
25
23
Q249: What is Group Policy used for?
Install software
Scan malware
Assign IP addresses
Encrypt emails
Manage user and computer settings
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