IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q280: Which layer of the OSI model deals with routing?
Session
Data Link
Application
Network
Transport
Q281: What does escalation mean in IT support?
Restarting a system
Moving an issue to higher expertise
Installing updates
Closing a ticket
Assigning an IP
Q282: What is the main function of a firewall?
Assign IP addresses
Control network traffic
Monitor CPU usage
Encrypt emails
Compress files
