IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q289: Which layer of the OSI model deals with routing?
Session
Data Link
Transport
Network
Application
Q290: Which tool is commonly used for ticketing in IT Support?
Excel
Jira
Git
Zoom
Slack
Q291: What does 'chmod 755 file.sh' do in Linux?
Deletes file
Encrypts file
Moves file
Compresses file
Sets read/execute for all, write for owner
