Human Resources Manager
Mantis Epic Hotel and Suites | Post type: jobs September 3, 2025 - Deadline 06/09/2025 | NumberOfPosition [1]

Job Opportunity

POSITION: HUMAN RESOURCES MANAGER 

DEPARTMENT:HUMAN RESOURCES

REPORTS TO;General Manager 

Under the direction of the General Manager, To achieve the hotel’s operating goals by maximising employee productivity and well-being, and achieve the hotel’s guest service objectives by handling personnel administration, direct and implement training programs, and human resources guidelines, policies and procedures in accordance with local Rwandan laws, union agreements, the hotel’s guidelines and business plan. 

Major responsibilities include:

• Direct and co-ordinate all employee and labour relations activities within the hotel, to ensure compliance with the law and control costs.
• Assists Department Heads in recruiting activities by acknowledging, reading, screening and forwarding of job applications to applicants and Department Heads in a timely and professional manner.
• Ensure that employees are disciplined based on proper grounds, and that proper documentation is maintained.
• Develop employees to maximise their potential and prepares them for future promotional opportunities by conducting counselling sessions where development needs are discussed.
• Ensure compliance with corporate and hotel Human Resources guidelines, policies and procedures, as well as labour laws, rules and regulations.
• Meet and exceed expectations of employees by utilising leadership skills and motivation techniques to maximise employee productivity and satisfaction.
• Administer and analyse Staff feedback and makes recommendations to Department Heads and General Manager how to increase satisfaction in identified areas.
• Prepare the contracts for new staff and amendment for any changes.
• Support the management of disciplinary and grievance issues.
• Process staff separation procedure: last payment and exit interview
• Determine, Evaluate employee performance and communicate standards of performance to employees.

Direct and Implement Training and Development Programmes

Increase the consistency of customer service and supervisory leadership skills by utilising training as a strategy to achieve customer service and operational goals.

• Utilise motivational training techniques to develop and implement service skills and standards.
• Assist Department Heads to address departmental training needs, and to develop departmental training plans.
• Conducts management training courses regularly.
• Drive the culture by developing and conducting new hire orientation training programmes to foster a positive attitude and understanding of the .... (Hotel) Group’s goals.

Security, Health and Safety

• Maintain a safe and secure environment for guests and employees.
• Ensure that all employees follow safety rules and procedures.
• Take corrective action where required to improve safety of work areas.
• Ensure that all employees work in a safe manner that does not harm or injure self or others.
• Ensure that the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct is maintained by all employees.

Management Requirements:

• Responsible for managing all the day-to-dayemployee and labour relations activities of the hotel, and ensure compliance with policy, regulations and laws in a professional manner, while continually exceeding guest expectations.
• The candidate must have exceptional skills to plan, manage, oversee and control budgets, costs, employee productivity and training, product updates, health, safety & hygiene and facility preventive requirements.

Minimum qualifications and experience required 

University Degree in Human Resources Management, Business Administration, Economics, Marketing or any other related field.

• Minimum 3 years as a Human Resources Manager in a 4–5-star hotel or 5 years as a Human Resources Officer in a 4–5-star hotel.
• Experience working in Hotel operations is an added advantage. 
• Experience working on information systems/Payroll. 
• Relevant training certificates in the Hospitality Industry.

Technical Skills & Abilities

• Excellent communication and interpersonal skills with a confident and outgoing personality and an ability to interact with people at all levels. 

• Ability to take initiative and resolve queries in a practical and positive manner. 
• Passion for delivering exceptional guest satisfaction. 
• Able to work very well in a team, multicultural environments & looks for ways to motivate and challenge employees.
• Courteous and pleasant attitude towards guests and colleagues. 
• Extra attention to detail.
• Ability to work under pressure and juggle competing priorities in a busy, fast paced and challenging environment with minimum supervision. 
• Positive and flexible approach to work with good leadership skills.

Required Documents:

• Application letter
• Copies of academic qualification.
• Updated curriculum vitae.
• Copy of National ID.

To apply for this exciting and rewarding opportunity, please forward your resume addressed to Human Resource Manager, via email only on hr@mantiskmb.com not later than 6th September 2025.

 Only shortlisted candidates shall be contacted.

By sending in your application, you consent to Kivu Marina Bay Hotel running a background check on your record.

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