Onboarding Officer

Job Title: Onboarding Officer

Reports to: Workplace Admin Specialist

Department: HR & Administration

Location: Kigali International Airport

Job Purpose

Every great RwandAir journey starts with a great first day. The Onboarding Officer owns that first impression – coordinating a seamless, well-organised onboarding experience for every new joiner, from offer acceptance through to a confident first week on the job. This is a hands-on, detail-driven role for someone who thrives on structure, loves getting things right the first time, and wants their fingerprints on the employee experience from day one.

Key Duties and Responsibilities:

Onboarding Coordination

• Coordinate end-to-end onboarding logistics for new hires, including offer documentation, ID/access requests, workstation and system set-up, and welcome packs.
• Schedule and confirm new joiners’ induction sessions, department orientations, and Day 1 arrangements with hiring managers.
• Maintain accurate, up-to-date new hire records and onboarding trackers, flagging delays or gaps proactively.
• Serve as the new joiner’s first point of contact, answering onboarding-related questions and troubleshooting issues as they arise.

Administration & Compliance

• Ensure all pre-employment documentation (contracts, background checks, medicals, certifications) is complete and filed correctly before start date.
• Support the HR Business Partnering team with onboarding data for reporting and audit purposes.
• Maintain compliance with RwandAir policies and Rwandan labour regulations throughout the onboarding process.

Experience & Culture

• Champion a warm, professional first impression of RwandAir for every new employee.
• Gather onboarding feedback and suggest practical improvements to the process.
• Support broader HR Administration initiatives and projects as required.

About You – Minimum Standard Qualifications;

Bachelor’s Degree in Human Resources, Business Administration, or a related field, with 0–2 years of relevant work experience.

Essential

• Strong organisational skills and meticulous attention to detail.
• Comfortable managing multiple onboarding cases simultaneously against tight timelines.
• A genuine people-first attitude with excellent interpersonal skills.
• Working knowledge of HR administration processes and documentation.

About You – Other Desired Competencies & Skills;

Previous Experience: Essential

• Internship, attachment, or entry-level experience in HR, administration, or customer-facing roles is an advantage.
• Proactive, can-do approach to problem-solving.
• High integrity and discretion in handling confidential information.
• Ability to work calmly under pressure during peak hiring periods.

Job Specific Skills: Essential

• Excellent written and verbal communication skills.
• Strong planning, coordination, and follow-through skills.
• Confident user of MS Office and HR information systems.
• Ability to build rapport quickly with new employees and stakeholders across departments.

How to Apply:

• An application letter addressed to the Chief HR & Administration Officer;
• Recent Curriculum Vitae;
• Copies of Notarized Degree/Diploma certificates
• Relevant certificates;
• Copies of academic papers;
• A photocopy of the Passport/National ID;
• Three referees

The deadline for submitting application documents (Only PDF Format) is 11^th September 2026. Please apply via the link: https://erecruitment.rwandair.com/.