Parts Sales Supervisor
Toyota Rwanda Ltd | Post type: jobs October 16, 2025 - Deadline 29/10/2025 | NumberOfPosition [1]

Role Title:Parts Sales Supervisor

Reporting to: Parts Manager

Department: Parts

Key Responsibilities

• Leadership of Parts Sales team and consequent planning to achieve set departmental sales targets.
• Parts sales team administration & leadership
• Adherence of the sales team to the set standard operating procedures, SOP’s (compliance to company policy)
• Develop and grow parts business & market share through aggressive network development
• Parts Marketing – Anti-counterfeit, Genuine parts
• Customer relationships Management; Customer Retention & Acquisition

• Evaluation of own & team work plans and reports
• Practice sound leadership to promote teamwork at all times
• Review and discuss weekly, activity and productivity reports; concise, accurate reporting with clear
  countermeasures to improve performance.
• Sales team management – follow up on active quotes from the sales team for faster order intake and
  consequent delivery
• Brand positioning and sales promotion through intelligent market assessment and propose worthwhile and
  effective marketing activities (campaigns, events, etc.)
• Sales team management – follow up on active quotes from the sales team for faster order intake and
  consequent delivery
• Report & discuss weekly sales and margin achievements & countermeasures to improve
• Problem resolution – technical, warranty, customer complaints, etc; professionally and timely
• Handle all customer feedback with root cause analysis and countermeasures for customer satisfaction
• Brand positioning and sales promotion through intelligent market assessment and propose worthwhile and effective marketing activities (campaigns, events, etc.)
• Customer satisfaction through ensuring timely & professional Sales processes
• Debt portfolio management – follow up on debtors for prompt settlement within set/agreed Credit terms.
• Minimize credit exposure; ensure all credit documentation is in order prior to release of goods; ensure all credit sales are well supported with all approvals as per set policies.
• Ensure that company (& legal) policies & procedures are adhered to and followed by all staff within the department at all times.
• Ensure compliance to EHS legislation by all staff within the sales team at all times
• Responsible for departmental sales targets; pperformance Vs Budget (Volume & Value) reporting; Discuss action plans to counter variances.
• Prepare monthly reports sales <model mix, GP retained, Lost Sales, Service Fill Rate>, Order Pipeline < Prospects, status line-line by line> - for management reviews & countermeasure discussions – by the 5th working day of following month
• Monthly Budget tracking to actual and countermeasures reports – by the 5th working day of following month.
• Develop and enhance quick and effective supply route to market.
• Debtors management & reporting with special emphasis on aged debts recovery; adherence to credit policies
• Management reporting – market outlook, Sales per UIO, Stock mix, Lost sales, GP, Marketing spend cost benefit; countermeasures for discussion.
• Network development – identify growth opportunity areas
• Marketing planning (Customers, Events, campaign) for strategic growth
• Brand positioning and sales promotion through intelligent market assessment and propose worthwhile and effective marketing activities (campaigns, events, etc) 
• Develop creative new business strategies for customer acquisition 
• Debtors (& Cash flow) management & reporting; credit risk management as per policies.
• Customer retention strategies through developing the existing customer base, continuous relationship building and customer satisfaction initiatives
• Keep up to date with product range developments; Product range variation reviews and discussions for proper stocking
• Team development through internal training and knowledge sharing as per set KPI, departmental hours. 
• Quarterly Competitive & Fair Price positioning; aligned with market dynamics, competition & currency rate projections.
• Staff leave schedule – ensure planning for proper management and running of the section
• Staff performance – KPI setting, measurement, assessment & countermeasures to improve. 
• Training and development needs assessment - implementation of appropriate training program for parts sales team for efficient service delivery; ensure knowledge development of all products and services offered so as to effectively deal with enquiries from customers.
• Annual target setting & sales budgeting

Minimum Education:

A Degree in business, Management, Marketing, Supply Chain Management or a related field preferred study

Basic Experience:

1. Minimum 5 years of experience in a Sales
2. Working within a multinational organization with fast paced requirements.
3. Business acumen/commercial knowledge
4. Working with advanced Business ERP’s 

Competencies:

1. Good knowledge of Spare Parts
2. Knowledge of Automotive industry
3. Excellent communication skills
4. Excellent inter-departmental relations skills
5. Computer skills (Advanced Microsoft Excel)

how to apply 

Applications should be submitted no later than October 29th, 2025. Please click on the “Apply” button to complete your application.

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