IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q406: What is the first step of ITIL incident management?
Identify the incident
Close ticket
Resolve ticket
Escalate issue
Restart system
Q407: What is the typical voltage of a desktop power supply?
3.3V
12V
5V
110V
220V
Q408: Which virtualization software is open-source?
VMware Workstation
Citrix
Parallels
Hyper-V
VirtualBox
Latest News
Safety Officer at Rwanda Energy Group Limited, is a.
Feb 27, 2026
