IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q409: Which tool is commonly used for ticketing in IT Support?
Excel
Zoom
Git
Jira
Slack
Q410: What is the main function of a firewall?
Compress files
Monitor CPU usage
Assign IP addresses
Control network traffic
Encrypt emails
Q411: Which tool is commonly used for ticketing in IT Support?
Zoom
Slack
Excel
Git
Jira
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Safety Officer at Rwanda Energy Group Limited, is a.
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