IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q412: Which device stores BIOS?
CPU
Hard disk
Cache
ROM chip
RAM
Q413: Which technology allows secure remote desktop connections?
VNC
FTP
RDP
Telnet
SSH
Q414: What is the main function of a firewall?
Encrypt emails
Assign IP addresses
Control network traffic
Monitor CPU usage
Compress files
Latest News
Safety Officer at Rwanda Energy Group Limited, is a.
Feb 27, 2026
