IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q415: What is a Service Level Agreement (SLA)?
Backup schedule
Software license
Patch update
Contract on service expectations
Firewall rule
Q416: What is the first step of ITIL incident management?
Restart system
Close ticket
Escalate issue
Resolve ticket
Identify the incident
Q417: Which port is used by SSH by default?
22
443
110
25
23
Latest News
Safety Officer at Rwanda Energy Group Limited, is a.
Feb 27, 2026
