IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q418: What is the first step of ITIL incident management?
Close ticket
Restart system
Identify the incident
Resolve ticket
Escalate issue
Q419: Which tool in Windows shows system logs?
Registry Editor
Task Manager
Disk Management
Device Manager
Event Viewer
Q420: Which Windows shortcut opens Task Manager?
Ctrl + Shift + Esc
Alt + Tab
Ctrl + Alt + T
Ctrl + Shift + D
Ctrl + S
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Safety Officer at Rwanda Energy Group Limited, is a.
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