IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q421: Which protocol is used to assign IP addresses automatically?
SNMP
DNS
FTP
SMTP
DHCP
Q422: Which layer of the OSI model deals with routing?
Data Link
Session
Transport
Application
Network
Q423: What type of storage is SSD?
Flash-based
Optical-based
Magnetic-based
Tape-based
Cloud-based
Latest News
Safety Officer at Rwanda Energy Group Limited, is a.
Feb 27, 2026
