IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q499: Which tool is commonly used for ticketing in IT Support?
Excel
Jira
Git
Slack
Zoom
Q500: What is the first step of ITIL incident management?
Identify the incident
Restart system
Close ticket
Resolve ticket
Escalate issue
Q501: Which layer of the OSI model deals with routing?
Application
Network
Session
Data Link
Transport
Latest News
Safety Officer at Rwanda Energy Group Limited, is a.
Feb 27, 2026
