IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q502: What type of storage is SSD?
Flash-based
Optical-based
Cloud-based
Magnetic-based
Tape-based
Q503: What is the default port for LDAP?
80
443
21
636
389
Q504: What is the first step of ITIL incident management?
Close ticket
Restart system
Escalate issue
Resolve ticket
Identify the incident
Latest News
Safety Officer at Rwanda Energy Group Limited, is a.
Feb 27, 2026
