IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q859: Which tool is commonly used for ticketing in IT Support?
Slack
Git
Zoom
Excel
Jira
Q860: Which device stores BIOS?
Hard disk
ROM chip
RAM
CPU
Cache
Q861: Which technology allows secure remote desktop connections?
FTP
VNC
RDP
SSH
Telnet
Latest News
Central Secretariat Officer at NAEB is the National.
Feb 23, 2026
Internal Auditor at Rwanda Women’s Network is a.
Feb 20, 2026
