IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q862: What is the purpose of sudo in Linux?
Execute commands as superuser
Check disk space
Start services
Restart system
Create users
Q863: Which metric measures time taken to resolve an issue?
SLA
Uptime
MTBF
MTTR
Latency
Q864: Which technology allows secure remote desktop connections?
FTP
Telnet
RDP
VNC
SSH
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