IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q868: Which tool is commonly used for ticketing in IT Support?
Git
Zoom
Jira
Slack
Excel
Q869: What does escalation mean in IT support?
Restarting a system
Moving an issue to higher expertise
Assigning an IP
Closing a ticket
Installing updates
Q870: Which protocol is used to assign IP addresses automatically?
DHCP
SNMP
SMTP
FTP
DNS
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