IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q889: Which metric measures time taken to resolve an issue?
SLA
Uptime
MTBF
Latency
MTTR
Q890: Which Windows shortcut opens Task Manager?
Ctrl + Shift + D
Alt + Tab
Ctrl + S
Ctrl + Alt + T
Ctrl + Shift + Esc
Q891: Which tool in Windows shows system logs?
Task Manager
Disk Management
Registry Editor
Device Manager
Event Viewer
Latest News
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