IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q922: Which metric measures time taken to resolve an issue?
Uptime
MTTR
MTBF
Latency
SLA
Q923: What is the typical voltage of a desktop power supply?
3.3V
220V
5V
110V
12V
Q924: Which technology allows secure remote desktop connections?
SSH
FTP
Telnet
RDP
VNC
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