IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q925: Which Windows shortcut opens Task Manager?
Ctrl + Shift + D
Ctrl + Alt + T
Ctrl + S
Alt + Tab
Ctrl + Shift + Esc
Q926: Which technology allows secure remote desktop connections?
SSH
FTP
Telnet
VNC
RDP
Q927: What is Group Policy used for?
Install software
Scan malware
Encrypt emails
Manage user and computer settings
Assign IP addresses
Latest News
Internal Auditor at Rwanda Women’s Network is a.
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Internal Auditor at Rwanda Women’s Network is a.
Feb 20, 2026
