IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q91: Which metric measures time taken to resolve an issue?
Latency
MTBF
SLA
Uptime
MTTR
Q92: Which type of attack involves sending fraudulent emails?
Brute force
MITM
SQL injection
DoS
Phishing
Q93: Which command lists files in Linux?
cd
ls
pwd
cp
dir
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