IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q946: Which metric measures time taken to resolve an issue?
Latency
MTBF
Uptime
SLA
MTTR
Q947: Which command lists files in Linux?
ls
dir
cp
cd
pwd
Q948: What is Group Policy used for?
Encrypt emails
Assign IP addresses
Manage user and computer settings
Scan malware
Install software
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