IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q949: Which type of attack involves sending fraudulent emails?
MITM
Phishing
Brute force
DoS
SQL injection
Q950: What is the typical voltage of a desktop power supply?
220V
5V
3.3V
12V
110V
Q951: What is the first step of ITIL incident management?
Escalate issue
Identify the incident
Restart system
Resolve ticket
Close ticket
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