IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q121: Which protocol is used to assign IP addresses automatically?
DHCP
SMTP
SNMP
DNS
FTP
Q122: What is the first step of ITIL incident management?
Identify the incident
Escalate issue
Close ticket
Restart system
Resolve ticket
Q123: Which protocol is used to assign IP addresses automatically?
SMTP
DNS
SNMP
DHCP
FTP
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