IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q127: Which metric measures time taken to resolve an issue?
Uptime
Latency
MTTR
SLA
MTBF
Q128: What does 'chmod 755 file.sh' do in Linux?
Deletes file
Encrypts file
Compresses file
Moves file
Sets read/execute for all, write for owner
Q129: Which RAID level provides only striping with no redundancy?
RAID 1
RAID 6
RAID 10
RAID 5
RAID 0
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