IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q130: Which layer of the OSI model deals with routing?
Application
Network
Data Link
Session
Transport
Q131: Which virtualization software is open-source?
Parallels
VirtualBox
Citrix
Hyper-V
VMware Workstation
Q132: What does escalation mean in IT support?
Restarting a system
Moving an issue to higher expertise
Closing a ticket
Assigning an IP
Installing updates
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