IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q139: Which port is used by SSH by default?
22
110
23
443
25
Q140: What does escalation mean in IT support?
Restarting a system
Closing a ticket
Installing updates
Moving an issue to higher expertise
Assigning an IP
Q141: Which virtualization software is open-source?
VirtualBox
Hyper-V
Citrix
Parallels
VMware Workstation
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