IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q196: Which layer of the OSI model deals with routing?
Transport
Application
Data Link
Session
Network
Q197: Which technology allows secure remote desktop connections?
FTP
SSH
RDP
Telnet
VNC
Q198: Which technology allows secure remote desktop connections?
FTP
SSH
Telnet
RDP
VNC
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Central Secretariat Officer at NAEB is the National.
Feb 23, 2026
