IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q220: Which RAID level provides only striping with no redundancy?
RAID 6
RAID 5
RAID 10
RAID 0
RAID 1
Q221: Which layer of the OSI model deals with routing?
Transport
Application
Session
Network
Data Link
Q222: What is Group Policy used for?
Assign IP addresses
Install software
Encrypt emails
Manage user and computer settings
Scan malware
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Feb 23, 2026
