IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q226: Which layer of the OSI model deals with routing?
Data Link
Network
Transport
Session
Application
Q227: What is the default port for LDAP?
636
443
21
80
389
Q228: Which Windows shortcut opens Task Manager?
Ctrl + S
Alt + Tab
Ctrl + Alt + T
Ctrl + Shift + D
Ctrl + Shift + Esc
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