IT Support / Help Desk
his course provides a comprehensive overview of the roles, responsibilities, and skills required for IT Support positions. Participants will gain practical knowledge in troubleshooting hardware and software issues, managing networks, supporting end-users, and maintaining IT infrastructure.
Quiz Questions
Q229: Which device stores BIOS?
Cache
RAM
CPU
Hard disk
ROM chip
Q230: What is a Service Level Agreement (SLA)?
Firewall rule
Backup schedule
Contract on service expectations
Software license
Patch update
Q231: Which command lists files in Linux?
pwd
cp
cd
dir
ls
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Feb 23, 2026
