Officer, Trustee Services

Job Purpose

To support the administration and execution of Trustee Services operations by ensuring compliance with regulatory requirements, maintaining accurate records, and facilitating smooth interactions with stakeholders, while upholding high standards of governance and risk management

Main Responsibilities

• Ensure Compliance Monitoring – Assist in reviewing investments and asset holdings to ensure compliance with relevant regulations, trust deeds, and internal policies.

• Maintain Trustee Records – Ensure all trust documents, statutory meeting notices, and signed minutes are properly recorded and securely stored.

• Facilitate Approvals & Transactions – Process approval requests from fund managers, administrators, auditors, and custodians within agreed timelines.

• Conduct KYC/AML Reviews – Assist in conducting annual KYC/AML reviews for schemes under management and ensure due diligence processes are followed.

• Monitor Regulatory Filings & Licenses – Support the preparation and timely submission of applications for trustee licenses and regulatory approvals.

• Reconciliation & Compliance Checks – Perform regular reconciliations to identify and escalate any non-compliance issues for resolution.

• Process Member Withdrawals – Ensure the accurate processing of member withdrawal payments in line with trustee mandates.

• Audit & Risk Follow-ups – Assist in tracking and resolving audit and compliance review matters within stipulated timelines.

• Billing & Fee Management – Support the tracking and collection of Trustee Services fees, maintaining an updated fees register.

• Support Stakeholder Engagement – Liaise with internal and external stakeholders,ensuring timely responses to inquiries and requests.

Daily Responsibilities:

• Monitor Compliance & Reconciliations – Conduct daily compliance checks on fund transactions and reconcile trustee accounts, escalating any irregularities.

• Process Approvals & Requests – Handle approval requests from fund managers, administrators, and custodians, ensuring timely and accurate processing.

• Maintain Trustee Records – Update and securely store trust-related documentation, statutory notices, and meeting minutes.

• Support Reporting & Stakeholder Queries – Assist in preparing trustee reports and responding to inquiries from regulatory bodies, fund managers, and other stakeholders.

• Perform Additional Duties – Undertake any other tasks as assigned to enhance the efficiency and effectiveness of trustee services.

Educational qualifications and work experience:

• Bachelor's degree in Business Management, Economics or Business Related.

• Professional Qualifications: CISI (At least 1 level)

• 1 year of minimum experience in General banking operations and Customer Service.