Relationship Manager

Job Title: Relationship Manager

Reports to: Head of Corporate & Institutional Banking

Department: Corporate & Institutional Banking

Purpose of the Role

To manage and grow an assigned portfolio of corporate customers by delivering sustainable revenue growth, deepening customer relationships, expanding wallet share, and ensuring superior service delivery. The role is responsible for achieving business growth targets through effective relationship management, credit origination, portfolio quality management, and cross-selling of the Bank's products while maintaining sound risk management practices and long-term customer profitability.

Key Responsibilities

• Deliver agreed targets for deposits, loans, trade finance, transaction banking, and non-funded income.

• Grow wallet share and profitability within the assigned corporate portfolio.

• Develop and implement account plans for key corporate relationships.

• Identify and acquire new corporate clients in line with the Bank's target market strategy.

• Proactively identify business opportunities and structure appropriate banking solutions.

• Build and maintain strong relationships with key decision-makers within client organizations.

• Maintain up-to-date knowledge of customers' businesses, industries, and financial requirements.

• Ensure all credit proposals are properly analyzed, documented, and submitted within agreed turnaround times.

• Monitor portfolio quality and ensure compliance with approved terms and conditions.

• Drive cross-selling and product penetration.

• Ensure compliance with regulatory requirements and internal policies.

• Maintain accurate portfolio records and performance reports.

• Monitor deposits, loans, income, customer activity, and profitability.

• Resolve customer complaints and service issues within agreed service standards.

• Coordinate with internal stakeholders to ensure efficient delivery of banking services.

• Ensure customers are informed of changes in products, tariffs, policies, and procedures.

Knowledge, Skills, and Experience Required

Education

• Bachelor's degree in Business Administration, Finance, Economics, Banking, Accounting, or a related field.

• Professional banking or credit qualifications are an added advantage.

Experience

• Minimum 4 years' experience in banking, corporate banking, commercial banking, or relationship management.

• Proven experience in business development, credit analysis, and portfolio management.

• Strong understanding of corporate banking products and services.

• Sound knowledge of credit analysis and risk management.

• Good understanding of Rwanda's business and economic environment.

• Knowledge of regulatory and compliance requirements.

Key Skills and Competencies

• Credit Analysis & Financial Statement Interpretation

• Negotiation & Influencing Skills

• Strategic Thinking

• Portfolio Management

• Risk Assessment

• Customer Focus

• Communication & Presentation Skills

• Results Orientation

Application Requirements

Interested candidates are invited to submit:

• A detailed CV outlining relevant experience.

• A cover letter outlining their suitability for the role.

Please send your application to hr.recruitment@imbank.co.rw.

PS: The email subject should contain the title “Corporate Relationship Manager”.

Deadline for applications: August 27th, 2026